{"id":33229,"date":"2022-02-25T00:36:22","date_gmt":"2022-02-24T23:36:22","guid":{"rendered":"https:\/\/antilla-martinique.com\/?p=33229"},"modified":"2022-02-25T00:36:22","modified_gmt":"2022-02-24T23:36:22","slug":"lycee-lumina-sophie-un-etablissement-dedie-a-la-relation-client","status":"publish","type":"post","link":"https:\/\/antilla-martinique.com\/en\/lycee-lumina-sophie-un-etablissement-dedie-a-la-relation-client\/","title":{"rendered":"Lyc\u00e9e Lumina Sophie : un \u00e9tablissement d\u00e9di\u00e9 \u00e0 la relation-client"},"content":{"rendered":"

Situ\u00e9 au c\u0153ur\u00a0<\/span>de la cit\u00e9 Ozanam\u00a0<\/span>\u00e0\u00a0<\/span>Schoelcher<\/span>, the\u00a0<\/span>Lyc\u00e9e\u00a0<\/span>Lumina<\/span>\u00a0Sophie<\/span>\u00a0a \u00e9t\u00e9 officiellement labellis\u00e9, ce mercredi 23 f\u00e9vrier,<\/span>\u00a0\u00ab\u00a0lyc\u00e9e des m\u00e9tiers de la relation client\u00a0\u00bb<\/span>.\u00a0<\/span>Comptant actuellement 318 \u00e9l\u00e8ves, du\u00a0<\/span>CAP\u00a0<\/span>to the<\/span>\u00a0BTS<\/span>, l\u2019\u00e9tablissement dispose\u00a0<\/span>ainsi\u00a0<\/span>d\u2019un\u00a0<\/span>label synonyme de reconnaissance du travail fourni par la communaut\u00e9 scolaire. Un label qui, en outre,\u00a0<\/span>devrait\u00a0<\/span>permettre\u00a0<\/span>au Lyc\u00e9e\u00a0<\/span>d\u2019<\/span>accro\u00eetre sa visibilit\u00e9 pour le\u00a0<\/span>monde de l\u2019<\/span>entreprise<\/span>,\u00a0<\/span>and\u00a0<\/span>renforce<\/span>r ses partenariats avec ledit monde<\/span>.\u00a0<\/span>L<\/span>es pr\u00e9cisions de\u00a0<\/span>Val\u00e9rie<\/span>\u00a0<\/span>Volberg<\/span>, la proviseure du\u00a0<\/span>Lyc\u00e9e\u00a0<\/span>Lumina<\/span>\u00a0Sophie<\/span>.\u00a0<\/span><\/b><\/p>\n

Antilla<\/span>\u00a0:<\/span>\u00a0<\/span>Que va impliquer\u00a0<\/span>ou entra\u00eener\u00a0<\/span>cette labellisation pour l\u2019\u00e9tablissement\u00a0<\/span>?\u00a0<\/span><\/b><\/p>\n

\"\"<\/a>
Le Lyc\u00e9e<\/figcaption><\/figure>\n

Val\u00e9rie\u00a0<\/span>Volberg<\/span>\u00a0:\u00a0<\/span>C\u2019est une reconnaissance de\u00a0tout le travaileffectu\u00e9 par les \u00e9quipes,\u00a0au niveau\u00a0de la proposition d\u2019offres de\u00a0formations,\u00a0de\u00a0la mise en place d\u2019actions contre le d\u00e9crochage scolaire, etc.\u00a0Et c\u2019est pour nous une visibilit\u00e9 au niveau du monde \u00e9conomique\u00a0:\u00a0en \u00e9tant labellis\u00e9\u00a0\u2018\u2019Lyc\u00e9e des m\u00e9tiers de la relation client\u2019\u2019,\u00a0on sait que cet \u00e9tablissement offre des formations dans une famille de m\u00e9tiers\u00a0; on sait qu\u2019un.e\u00a0\u00e9l\u00e8ve peut int\u00e9grer cet \u00e9tablissement de la 3th<\/span>\u00a0–\u00a0on a une\u00a0\u2018\u20193th<\/span>\u00a0pr\u00e9pa-m\u00e9tiers\u2019\u2019\u00a0–\u00a0jusqu\u2019au BTS\u00a0en passant par le CAP, donc un\u00a0maillage de formations qui lui permettront d\u2019\u00e9voluer et d\u2019aboutir \u00e0 son projet professionnel.\u00a0C\u2019est donc aussi une lisibilit\u00e9 pour le monde de l\u2019entreprise,\u00a0puisque nous sommes\u00a0notamment\u00a0en partenariat avec\u00a0le Medef, qui nous accompagne.
\nL\u2019appellation \u00ab\u00a0m\u00e9tiers de la relation client\u00a0\u00bb semble\u00a0<\/span>englober\u00a0<\/span>some\u00a0<\/span>situations professionnelles tr\u00e8s diverses\u00a0<\/span>:\u00a0<\/span>que recouvre\u00a0<\/span>plus pr\u00e9cis\u00e9ment cette<\/span>\u00a0d\u00e9signation\u00a0<\/span>?\u00a0<\/span><\/b><\/p>\n

C\u2019est\u00a0effectivement une appellation\u00a0g\u00e9n\u00e9rique. Pour \u00eatre simple, il s\u2019agit de tout ce qui\u00a0concerne le commerce et\u00a0la vente. En\u00a0septembre dernier\u00a0nous avons ouvert une mention compl\u00e9mentaire relative au num\u00e9rique\u00a0(\u00ab\u00a0services num\u00e9riques aux organisations\u00bb,\u00a0ndr),\u00a0permettant de former des webmasters, et\u00a0nous\u00a0proposons\u00a0\u00e9galement un BTS\u00a0dans le domaine de la digitalisation.\u00a0A cause de\u00a0la pand\u00e9mie beaucoup de personnes sont pass\u00e9es au e-commerce, donc cela nous permet de former des jeunes dans ce domaine, de fa\u00e7on \u00e0 ce qu\u2019ils\u00a0et elles\u00a0soient efficaces et employables.<\/p>\n

Depuis quand ce lyc\u00e9e existe-t-il\u00a0<\/span>?\u00a0<\/span><\/b><\/p>\n

Cet \u00e9tablissement a \u00e9t\u00e9 cr\u00e9\u00e9\u00a0en 1971, mais c\u2019\u00e9tait anciennement une annexe du\u00a0\u2018\u2019Lyc\u00e9e technique\u2019\u2019\u00a0r\u00e9serv\u00e9e\u00a0\u00e0 l\u2019enseignement tertiaire.\u00a0On a le panel de la relation-client depuis la TVP\u00a0(mesure dite de\u00a0Transformation de la Voie Professionnelle,\u00a0ndr).\u00a0Avant\u00a0cela\u00a0nous avions les formations gestion-administration,\u00a0commerce (etc.)\u00a0;\u00a0l\u00e0 nous avons les m\u00e9tiers de l\u2019accueil, du commerce\u00a0et de la vente.\u00a0Dans ce domaine tertiaire,\u00a0ces formations existent\u00a0donc\u00a0depuis une vingtaine d\u2019ann\u00e9es.<\/p>\n

Et en term<\/span>es de r\u00e9sultats\u00a0<\/span>l\u2019\u00e9quipe\u00a0<\/span>professionnelle,\u00a0<\/span>enseignant<\/span>.<\/span>e<\/span>.<\/span>s<\/span>\u00a0et direction,\u00a0<\/span>est-elle<\/span>satisfaite<\/span>\u00a0<\/span>?\u00a0<\/span><\/b><\/p>\n

On a une \u00e9quipe efficace, investie, et les r\u00e9sultats suivent\u00a0; nous avons de bons r\u00e9sultats au Bac Pro et au CAP.<\/p>\n

\u00a0<\/span>Propos recueillis par Mike\u00a0<\/span>Irasque<\/span><\/b><\/p>","protected":false},"excerpt":{"rendered":"

Situ\u00e9 au c\u0153ur\u00a0de la cit\u00e9 Ozanam\u00a0\u00e0\u00a0Schoelcher, le\u00a0Lyc\u00e9e\u00a0Lumina\u00a0Sophie\u00a0a \u00e9t\u00e9 officiellement labellis\u00e9, ce mercredi 23 f\u00e9vrier,\u00a0\u00ab\u00a0lyc\u00e9e des m\u00e9tiers de la relation client\u00a0\u00bb.\u00a0Comptant actuellement 318 \u00e9l\u00e8ves, du\u00a0CAP\u00a0au\u00a0BTS, l\u2019\u00e9tablissement dispose\u00a0ainsi\u00a0d\u2019un\u00a0label synonyme de reconnaissance du travail fourni par la communaut\u00e9 scolaire. Un label qui, en outre,\u00a0devrait\u00a0permettre\u00a0au Lyc\u00e9e\u00a0d\u2019accro\u00eetre sa visibilit\u00e9 pour le\u00a0monde de l\u2019entreprise,\u00a0et de\u00a0renforcer ses partenariats avec ledit monde.\u00a0Les pr\u00e9cisions<\/p>","protected":false},"author":1,"featured_media":33230,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":"","rank_math_focus_keyword":"","rank_math_title":"","rank_math_description":"","rank_math_canonical_url":"","rank_math_robots":null,"rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[2],"tags":[],"class_list":["post-33229","post","type-post","status-publish","format-standard","has-post-thumbnail","category-actualite"],"acf":[],"_links":{"self":[{"href":"https:\/\/antilla-martinique.com\/en\/wp-json\/wp\/v2\/posts\/33229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/antilla-martinique.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/antilla-martinique.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/antilla-martinique.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/antilla-martinique.com\/en\/wp-json\/wp\/v2\/comments?post=33229"}],"version-history":[{"count":0,"href":"https:\/\/antilla-martinique.com\/en\/wp-json\/wp\/v2\/posts\/33229\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/antilla-martinique.com\/en\/wp-json\/wp\/v2\/media\/33230"}],"wp:attachment":[{"href":"https:\/\/antilla-martinique.com\/en\/wp-json\/wp\/v2\/media?parent=33229"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/antilla-martinique.com\/en\/wp-json\/wp\/v2\/categories?post=33229"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/antilla-martinique.com\/en\/wp-json\/wp\/v2\/tags?post=33229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}